Why vCloud Tech?Reduce The Impact on Users and Streamline Resolutions by Using AIOps

IT Operations Management can be described as the strategic and management method of planning, developing, and operating digital service technologies components and applications in companies. It defines the specific procedures and services managed by an IT department. It includes administrative systems, hardware and software support, and services for external and internal customers. Effective ITOM assures performance, availability, and efficiency of the processes and benefits of an organization.

ITOM determines the strategies IT employs to manage services and support and deployment to ensure consistency, high quality of service, and reliability. They are usually management departments in an IT team that develops policies regarding how support and services are handled and resolved using policies and procedures that focus on how organizations can meet the customer’s requirements and those of the company’s SLAs. ITOM is accountable for all applications, services, and infrastructure and ensures they are secure and accessible. To achieve success, ITOM offers a variety of benefits to organizations. It includes anticipating problems and minimizing the impact of users by automating solutions, more modern DevOps, and data connectivity.

  • Get Faster Time-To-Value: Simplify the discovery of cloud, hardware, and virtual resources and clusters that are serverless for the CMDB.


  • Improve Service Availability: Minimize the danger of service disruption or outage by implementing a better firewall and certificate management.


  • Digital Transformation: Understand traditional deployments and manage new container and cloud environments on one platform.


  • Maximize The Value of Your Investment: Integrate discovery data with connectors to create a current CMDB that is automated with workflows.


  • Get Control of Your Services with These Processes: Make informed decisions quickly, identify issues and prioritize them according to their impact on the business.


  • Time To Reach the Value Rapidly: Speed up the mapping process and increase accuracy using available options.


  • One Data Model: enhances service processes’ efficiency by leveraging a cloud-based, unified platform that combines operations and service management.


  • Mobile Modern Experiences: Keep users informed and entertained anytime, anywhere, using intuitive mobile apps.


  • Intelligent IT Operation: Use AIOps and machine learning to identify issues and the root cause of greater service availability.

Predict Problems: ITOM systems help to collect and interpret data from throughout ITOM systems to help analyze data across the IT estate. The data is derived from cloud services, IT infrastructure logs, events, metrics, and containers-based resources. AIOps, combined with machine learning, can help reduce noise, spot abnormalities, and minimize unnecessary time spent with false positives. The graphic highlights the numerous advantages associated with IT operation management.


Minimize The Impact on Users: ITOM makes it possible to avoid specific problems before they happen; consequently, ITOM can help reduce the effect on end users before encountering issues. ITOM lets you pinpoint the root cause faster and more accurately by correlating incidents and changes. It allows you to use insights to work with teams and trigger actions based on the recommendations of a trained expert to prevent outages and service interruptions and enable staff members.


Automating Workflows for Teams:  Operation Management Software offers the possibility of automating workflows across teams to reduce handoffs and manual processes, giving employees adequate, actionable information that is transferred between units. A learned-knowledge base can speed up recovery time, making it easier to complete repetitive tasks when you’ve built playbooks pre-built and have low or no process workflows that do not require code.


Delivery DevOps: ITOM works together with primary as well as decentralized teams. It offers DevOps and SRE teams better insight into microservices, improving visibility and speeding up incident response.


Find The Root of The Issue: Turn events into specific alerts that allow you to identify the source of the problems with the service.

Management Of Network Infrastructure:

It includes the equipment necessary to offer internal and external communication for an organization. It includes creating network access via remote, managing communications with external servers through firewalls, maintaining the network’s security, and managing the internal phone system.


Help Desk:

Operation Management includes services and issues that arise from computers, like servers, networking, and virtual machines. IT operation managers are accountable for distributing information on incidents, coordinating backups of data as well as implementing disaster recovery strategies, and ensuring the availability of user profiles.


Server And Management of Devices:

IT Operations teams manage servers and virtual machines, devices, and other devices, playing an essential part in the management of server hosting applications for companies. The responsibilities of servers can include updating, patching, or maintaining. ITOM teams are also accountable for IT equipment like tablets, desktops, mobile laptops, phones, and other devices.

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