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IT Operations Management (ITOM) can be described as the strategic and management method of planning, developing, and operating digital service technologies components and applications in companies. It defines the specific procedures and services managed by an IT department. This includes administrative systems, hardware and software support, and services for external and internal customers. Effective ITOM assures performance, availability, and efficiency of the processes and benefits of an organization.

ServiceNow IT Operations Management Software¬†determines the strategies IT employs to manage services and support and deployment to ensure consistency, high quality of service, and reliability. They are usually management departments in an IT team that develops policies regarding how support and services are handled and resolved using policies and procedures that focus on how organizations can meet the customer’s requirements and those of the company’s SLAs. ITOM is accountable for all applications, services, and infrastructure and ensures they are secure and accessible. To achieve success, ITOM offers a variety of benefits to organizations. This includes anticipating problems and minimizing user impact by automating solutions, more modern DevOps, and data connectivity.

ServiceNow IT Operations Management Software Features

  • Get faster time-to-value:¬†The operation management system¬†simplify the discovery of cloud, hardware, and virtual resources and clusters that are serverless for the CMDB.
  • Improve service availability:¬†Minimize the danger of service disruption or outage by implementing a better firewall and certificate management.
  • Digital transformation:¬†Understand traditional deployments and manage new container and cloud environments on one platform.
  • Maximize the value of your investment:¬†Integrate discovery data with connectors to create a current CMDB that is automated with workflows.
  • Get control of your services with these processes:¬†Make informed decisions quickly, identify issues and prioritize them according to their impact on the business.
  • Time to reach the value rapidly:¬†Speed up the mapping process and increase accuracy using available options.
  • One data model:¬†Enhances service processes’ efficiency by leveraging a cloud-based, unified platform that combines operations and service management.
  • Mobile modern experiences:¬†Keep users informed and entertained anytime, anywhere, using intuitive mobile apps.
  • Intelligent IT operation:¬†Use AIOps and machine learning to identify issues and the root cause of greater service availability.
  • Predict problems:

     ITOM systems help to collect and interpret data from throughout ITOM systems to help analyze data across the IT estate. The data is derived from cloud services, IT infrastructure logs, events, metrics, and containers-based resources. AIOps, combined with machine learning, can help reduce noise, spot abnormalities, and minimize unnecessary time spent with false positives. The graphic highlights the numerous advantages associated with IT operation management.
  • Minimize the impact on users:

     ITOM makes it possible to avoid specific problems before they happen; consequently, ITOM can help reduce the effect on end users before encountering problems. ITOM lets you pinpoint the root cause faster and more accurately by correlating incidents and changes. It allows you to use insights to work with teams and trigger actions based on the recommendations of a trained expert to prevent outages and service interruptions and enable staff members.
  • Automating workflows for teams:¬†

    ¬†Operation management software¬†offers the possibility of automating workflows across teams to reduce handoffs and manual processes, giving your employees effective, actionable information that can be transferred between units. A learned-knowledge base can speed up recovery time, making it easier to complete repetitive tasks when you’ve built playbooks pre-built and have low or no process workflows that do not require code.
  • Delivery DevOps:

     ITOM works together with primary as well as decentralized teams. This offers DevOps and SRE teams better insight into microservices, improving visibility and speeding up incident response.
  • Find the root of the issue:

     Turn events into specific alerts that allow you to identify the source of the problems with the service.

Management of network infrastructure

It includes the equipment necessary to offer internal and external communication for an organization. This includes creating network access via remote, managing communications with external servers through firewalls, maintaining the network’s security, and managing the internal phone system.

Help desk

Operation management includes services and issues that arise from computers, like servers, networking, and virtual machines. IT operation managers are accountable for distributing information on incidents, coordinating backups of data as well as implementing disaster recovery strategies, and ensuring the availability of user profiles.

Server and management of devices

IT operations teams manage servers and virtual machines, devices, and other devices, playing an essential part in the management of server hosting applications for companies. The responsibilities of servers can include updating, patching, or maintaining. ITOM teams are also accountable for IT equipment like tablets, desktops, mobile laptops, phones, and other devices.

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FAQs

ServiceNow IT Operations Management (ITOM) includes services, processes, and best practices for IT operations’ availability, efficiency, and performance. Through ServiceNow ITOM, organizations reduce infrastructure spending, improve the utilization of existing resources, and reduce risk from human error.

IT operations management image results from ServiceNow IT operations are responsible for defining how an organization manages software and hardware. The department also provides other IT support such as network management, device management, mobile phone contracts and a help desk. A general list of responsibilities applicable to IT operations.

By combining IT Service Management (ITSM) and IT Operations Management (ITOM), you can prioritize operational efficiency while providing the best service to your employees.

A career as an operations manager is perfect for someone who enjoys working behind the scenes of an organization. This position plays a vital role in the success of any business, big or small. It also gives you the flexibility to work in almost any industry.

The Service Desk is primarily her IT function, managing tickets, incidents, service requests, and user communications. Service desk professionals use various IT service management (ITSM) tools to get their jobs done. 

 The service Desk is the single point of contact between you and your service provider. A standard IT service desk is responsible for managing incidents and service requests and handling all other user communications.

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